Tokens Helpdesk A product of 2 Degree Shift, Inc. Effective date: July 23, 2026 Last updated: July 24, 2026
About this policy
This Privacy Policy explains what information Tokens Helpdesk collects when you visit tokenshelpdesk.com, host a Learning Circle subscription, or join a Circle as a member. It covers how we use that information, who we share it with, and the choices you have. Tokens Helpdesk (“Tokens Helpdesk,” “we,” “us,” or “our”) is a product operated by 2 Degree Shift, a California C Corporation.
Two privacy layers apply to a Tokens Helpdesk Circle. This Policy governs data collected on tokenshelpdesk.com and Circle-specific handling (rosters, Circle question history, monthly PDF delivery, Challenge participation). The SMS Program Privacy Policy at TokenCosts.ai governs phone number data and the SMS channel for every 2 Degree Shift SMS product. Both apply to Tokens Helpdesk Circle members.
If you have questions about anything in this policy, contact:
Tokens Helpdesk (a product of 2 Degree Shift)
P.O. Box 1858, Paso Robles, CA 93447-1858
Connect@TokensHelpdesk.com
What data we collect
From the Circle host at signup:
- Full name and email
- Mobile phone number
- Payment information (processed through our billing provider; card numbers are not stored on our servers)
- Company name if the Circle is company-organized (optional)
From every Circle member at invite:
- First name (or Circle nickname) and email
- Mobile phone number
- Individual consent to receive SMS from Tokens Helpdesk
During the Circle subscription:
- Circle questions submitted by any Circle member and our reviewed replies
- Message delivery status (delivered, undelivered) from our messaging provider
- Content Template acknowledgments (STOP, HELP replies) from your carrier
- Circle Challenge participation confirmations, when a Circle chooses to send them
What we do not collect
- Circle group chat content on iMessage, WhatsApp, Signal, or any private channel used by Circle members. That channel is entirely private to the Circle.
- Location data, contacts, photos, files, or any data outside the SMS channel and the interest-capture form
- Financial data beyond the payment method used to pay the Circle subscription
- Challenge scoring, attendance tracking, or member-vs-member evaluation
Why we collect it
We use Circle data solely to:
- Deliver the SMS content the Circle subscribed to receive
- Review and reply to Circle questions within 24 hours
- Produce the monthly Circle progress PDF for the Circle
- Bill the Circle for the subscription
- Send transactional messages (billing notifications, service changes, renewal notices)
- Fulfill legal and audit obligations
How we protect it
- Payment card data is processed by our billing provider and not stored on our servers
- Circle rosters and reviewed replies are stored in our internal Airtable base, protected by strong authentication and role-based access
- Reviewed reply drafts and reviewer notes are retained for 3 years for audit purposes, then deleted
- Access to Circle data is limited to Kelly Cooper (2 Degree Shift) and designated apprentice reviewers who have signed data-handling agreements
SMS Messaging and Phone Number Data
SMS phone number data and SMS channel handling for Tokens Helpdesk are governed by the SMS Program Privacy Policy operated by 2 Degree Shift at TokenCosts.ai. That policy applies to every 2 Degree Shift SMS product and covers a single sending identity across Cut Token Costs, Reduce Token Costs, and Tokens Helpdesk.
The following language from the SMS Program Privacy Policy applies specifically to Tokens Helpdesk Circle members and is repeated here for clarity:
When you subscribe to Tokens Helpdesk, we collect your mobile phone number and your email address. We use your phone number solely to deliver the SMS content you have subscribed to receive, to respond to replies you send (including HELP requests and unsubscribe requests), and to send transactional messages related to your subscription (billing notifications, service changes).
We do not sell, rent, share, or otherwise transfer your mobile phone number or SMS opt-in status to any third party for their marketing purposes. Mobile information will not be shared with third parties or affiliates for marketing or promotional purposes. Information sharing to subprocessors is permitted only for the following purposes: providing the SMS service itself (our messaging provider, Twilio Inc.) and processing subscription payments (our billing provider). These subprocessors are contractually prohibited from using your phone number for any purpose other than delivering the service on our behalf.
You may cancel the SMS service at any time by texting “STOP” to the number from which you receive messages. After you send “STOP,” we will send you a confirmation message and will not send you additional messages unless you resubscribe. If you need help, text “HELP” to the same number, or contact us at Connect@TokensHelpdesk.com. Carrier and data rates may apply to messages we send you or that you send us.
We retain phone numbers of unsubscribed users solely to prevent accidental re-messaging. We do not use unsubscribed numbers for any other purpose. You may request full deletion of your phone number from our records by emailing Connect@TokensHelpdesk.com; we will complete the deletion within 30 days.
For the full SMS Program terms including cross-product handling, subprocessor list, and retention practices, read the SMS Program Privacy Policy.
Cookies and site analytics
TokensHelpdesk.com uses minimal analytics to understand how visitors arrive at the site and which pages they view. We do not use third-party advertising cookies or ad-retargeting pixels. The site cookies we set are:
- A session cookie for logged-in Circle hosts (expires when the browser closes)
- A single first-party analytics cookie (expires after 30 days)
You may block all cookies through your browser settings without losing the ability to view site content.
Your rights
California residents (CCPA/CPRA): You have the right to request a copy of your personal data, ask us to delete it, and ask us not to sell it. We do not sell personal data. To make a request, email Connect@TokensHelpdesk.com.
EU/UK residents (GDPR/UK-GDPR): We do not currently target EU or UK customers. If you subscribed from outside California and want to exercise access, correction, or deletion rights, email Connect@TokensHelpdesk.com and we will honor the request under the same 30-day timeline.
Everyone: You may email Connect@TokensHelpdesk.com at any time to request:
- A copy of the data we hold about you
- Correction of inaccurate data
- Deletion of your data (subject to retention practices described above)
Changes to this Policy
We may update this Privacy Policy from time to time. Material changes will be announced by email to Circle hosts at least 14 days before the change takes effect.
Contact
Questions about this Policy may be directed to:
Tokens Helpdesk (a product of 2 Degree Shift)
P.O. Box 1858, Paso Robles, CA 93447-1858
Connect@TokensHelpdesk.com